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Businiess name:
Rondels Fine Jewelers
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Review by:
citysearch c.
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Review content:
I purchased my wedding band from Rondels. They had to re-do it multiple times due to poor workmanship. The first time, the diamonds were set unevenly and improperly and came loose from the setting. The owner, Raymonda is extremely rude and didn't accept any responsibility for the poor quality. The owner acts as if you are inconveniencing her by doing business in her store. Their excuse was that their ""regular"" diamond setter had gotten into a car accident and they were using someone else. A professional jeweler should ensure that they are using a qualified diamond setter given that jewelry is their livelihood. Their attempts to correct the ring were horrible. I can't believe that they actually allowed the ring to be released to me. The diamonds were set unevenly again and the imperfections were clearly visible to the eye. I finally gave up in having them fix the ring since it is clear that they are incompetent. I DO NOT recommend that anyone do business with Rondel's. You will be unhappy and end up paying more money to have your jewelry re-done. I took my ring to Icing On The Ring (HIGHLY recommended) and they fixed it. Icing On The Ring has great customer service and their workmanship is excellent.
Pros: Variety of engagement rings
Cons: Rude cusotmer service, poor quality
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