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Businiess name:
Madeo Restaurant
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Review by:
citysearch c.
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Review content:
I went to this restaurant on July 13 for my birthday. Madeo was a great experience as far as the food, atmosphere and service was concerned. The reason I give them 3 stars is because there was an error on the bill and I was given the runaround which I don't appreciate from a 5-star restaurant. I did not notice the error until I got home but there was a $20 error in addition from the total amount and the tip. In my tipsiness I did not add correctly. When trying to get the error fixed it was like a hamster on a wheel. I called first thing Monday morning only to be told the bookkeeper was not in. I called back later in the day only to be told the bookkeeper had already left for the day. I called back Tuesday and was told the bookkeeper was eating lunch and to call back in 30 min. When I FINALLY got thru to the bookkeeper she did not ask me my name or attempt to look up the receipt. She told me to fax over the copy of the receipt with an explanation of what happened. I did so and called back Wednesday morning only to be told the fax had not been received. WTF?? This is supposee to be a 5-star restaurant! She told me to fax it over again but by this time I was so exasperated I decided to just go thru my bank. They credited me the $20 after hearing my story but Madeo still made extra money off me which I am not thrilled about. I would recommend this place if you want EXCELLENT Italian food and nice service but in this economy it seems like even the rich people can be thieves. \r
Pros: excellent food, great service, cozy atmosphere
Cons: error on bill took forever to resolve & bookkeeper was rude
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