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Businiess name:
Motel 6
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Review by:
citysearch c.
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Review content:
On 12/27/11 my family and I stayed at Motel 6 on Fullerton Avenue in Anaheim. During our stay a cockroach crawled out from under my pillow and they were crawling on the walls. The shower was not cleaned and the sheets were wrinkled and there was a large blood stain on the floor and underneeth the matresses.
The next day 12/28/11 we were going to Hollywood, we had reservations to stay at the Hollywood Tarzana, but since we had a terrible experience at the Motel 6 in Anaheim we decided to drive the 6 hours home.
Once at home I called Motel 6 in Hollywood Tarzana to cancel our reservations. We called after 4 PM and there policy states there is no refund if canceling after 4pm. The next couple of days we talked to the corporate office and the owner of Motel 6 at Hollywood Tarzana. The owner stated he would not refund the $157.98 do their policy. Now I am not saying we should walk away without paying something, but to not be willing to work with us to find a Win/Win situation was unreasonable. Unfortunately, this owner charged us the full amount and I consider this a Win/Lose situation.
Do to our experience with Motel 6 in the LA area I HIGHLY RECOMMEND Never to stay at a Motel 6.
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