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Review content:
Newcomer is an absolutely abhorrent establishment. My father had funeral insurance--not life insurance, insurance specifically to cover his funeral expenses and that's IT--and Newcomer would not accept it because it had not been vested for 2 years.\r
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I am told this is an industry-wide standard with insurance policies--okay, fine. But Andrea Moses, our funeral director, was not even professional enough to VERIFY that, before our hours-long meeting about rental caskets, urns, services, speakers, programs, obituaries, family history, flowers, the whole nine--if the funeral home would be able to accept the insurance policy. Would it not be obvious to someone who has ""been in this business for 15 years"" (as she claims) that this might be pertinent? \r
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Furthermore, when it became evident that they didn't have a guaranteed $5,000 in their hands, they were completely unwilling to work with us to the slightest degree. No options of a payment plan or installments was even entertained. They demanded payment, in full, in a matter of hours. They did absolutely nothing to help us out. We were just stared at until we decided to walk out and figure out our own arrangements.\r
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It is painfully obvious that this company is only about making a buck. I get it, you have to make money--what business doesn't. But the level of unprofessionalism, the lack of compassion, the unwillingness to cooperate the tiniest bit with a customer who is prepared to spend thousands of dollars at your establishment... not to mention that customers come to you in a time of extreme despair and distress, at a very difficult time in their lives. Part of your job is to make this process easier for people who are not emotionally equipped to deal with such logistical stresses. Newcomer failed at this abominably.\r
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I find Newcomer's treatment of their grieving customers to be completely and utterly heartless. They should be ashamed of themselves. I will do everything in my power to steer friends, families, co-workers and strangers far, far away from this business.
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