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Businiess name:
Celebrations Bridal & Fashions
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Review by:
citysearch c.
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Review content:
WORST CUSTOMER SERVICE EVER!!!! \r
I've never written a review before. I'm so angry that I got an account to please tell people to stay as far away from this store as possible!!!!\r
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I purchased my dress here and initially had no problems. The first problem was when they asked me to call them so that I could find out when my dress would actually arive. When I called, they told me my dress would arive a week before my wedding. I had already paid extra to have it rushed. When I expressed concern over the timing, I was told that it was my fault and that I could pay more to have an extra rush. None of this was explained to me when I purchased it.\r
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Surprisingly, it actually arrived early. When I went to pick it up, The place was packed. Once I was put in my dress, the girl completely dissapeared. Was not offered or told about any alteration service. Lucklily my future mother in law does that anyways. I ended up still purchasing a vail. When we cashed out we were told $150 repeatedly. Just realized we were charged $250. When I called about this, I was told that there was a remaining balance for my dress. I told the girl that I had no problem paying for what I owe, but that I was told a different price and was just trying to be clear. Twice now I have spoken to this girl and twice now I have been told that it's my fault. When I asked her why she was being rude with me, I was told that maybe it's me!!!! And then I was hung up on!!!!!!\r
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I have never ever experienced not just bad service, but she was actually MEAN to me!!! Whatever happened to the customer is always right!?!?\r
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DO NOT DO NOT DO NOT SHOP HERE!!!!!\r
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