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Businiess name:
Pezzella's Villa Napoli
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Review by:
citysearch c.
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Review content:
My wife and I were visiting this area. We ordered takeout from this restaurant and the lady prompted the food will be ready to pickup after 15 minutes. I arrived the restaurant 30 minutes later and the lady told me to wait for the kitchen to pack my food. While I was waiting, I gave her my credit card for payment. This payment process took much longer than it should. While waiting, I looked around the restaurant and saw many empty tables, they shouldn't be busy. (This was on Friday around 8:30PM.) I saw her took my credit card then made a trip to the kitchen. After several minutes, she brought me the receipt for signature. You would expect she will wait a few seconds for me to sign and complete this transaction. No, she purposely went to a table and talked several minutes to customers while I was waiting go give her the signed credit card receipt. When she came back to her counter, I asked if the food was ready. She answered ""No"" with an embarrassed face. Then I waited a few more minutes she finally know the food is ready to bring to me. I was NOT upset because I saw they were AAA Diamond rated and read the newspaper articles on the walls and thought all the waiting is worth for good food.\r
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Brought the food to our hotel room found no folks, no napkins or anything besides the food. I called the lady and she said she thought our hotel provides silverware. (I told her the high-end hotel we were staying.) After back and forth a few minutes she refuse to admit her mistakes.\r
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FOOD ORDERED: 1 appetizer and 2 dinner dishes for over $50.\r
RATING (SCALE OF 1 TO 5, 5 IS BEST)\r
Food taste: 3 (very salty, was going to give 1, 3 because my food was takeout)\r
Food value for price: 2\r
Service: 4 (She acted very friendly)\r
Ambience: 4 (Cozy family style)\r
Recommend to people for good food: NO\r
Recommend to people with no standard on food taste: YES (I believe you will receive friendly service in a cozy sitting.)\r
OVERALL RATING: Overrated!
Pros: Ambience, Parking
Cons: Food, Over Priced
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