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Businiess name:
Sea Dragon
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Review by:
citysearch c.
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Review content:
We will no longer be Sea Dragon's customers due to their sub-par customer service, lack of integrity, and less than adequate (quality and quantity) lunch buffet bar.
My husband and I have met up with friends for lunch or dinner on several different occasions. My experience with the lunch buffet is that most of the food on there is fried (not a lot of dishes with vegetables in it), too spicy for children to eat, and if you get there about an hour before the buffet ends you'll find yourself picking through what is left on the bar, most of which is dried up looking. They'll charge you the full price for the lunch buffet although they've decided to stop bringing out fresh/new food. Because of this reason, we decided that we would stop going there for their lunch buffet.
What happened next led my husband and I to the decision that we will no longer be Sea Dragon's customers ever again. We purchased a LivingSocial deal for Takeout & Delivery which listed Sea Dragon as one of the restaurants participating. We used our voucher to purchase take-out from Sea Dragon through LivingSocial, however, when my husband arrived to pick up the food the staff told my husband he needed to pay for the food. My husband let him know that the food has already been paid for through LIvingSocial (because the voucher goes towards the balance of the food and you pay what's leftover with your credit card online). What's crazy is that the amount the staff told my husband he owed for the food was actually MORE than what the food balance was before the voucher/credit was applied. My husband asked what happened to the credit from LivingSocial and the guy said that the prices are wrong. The owner of the restaurant then came out and proceeded to ask my husband what he wanted (in a rude manner). My husband let him know that we made an order through LivingSocial and it was already paid for. The owner said he doesn't know what/who LivingSocial is. My husband asked him how he got our order then. He said he doesn't take orders from the fax machine and only from the phone. While this was all going down LivingSocial somehow was alerted that this merchant (Sea Dragon) wasn't wanting to work with them so they gave my husband a call to let him know. It was very uncalled for for the way my husband was treated. All in all, it was a very bad experience.
Another thing, which adds to Sea Dragon's lack of integrity... they have attempted to charge us the lunch buffet for our 2 year old son. Our friends, who have a 3 year old, have been told before that 3 and under is free for the lunch buffet, but then most recently they were told that it's free for 2 and under and not 3 and under. You can't find it printed any where what the age limit is for the buffet.
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