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Review content:
Don't go to South Branch Pet & Bird or Wellsbranch Pet & Bird. I've taken my 2 cats and my 5 year old catahoula hound to these people, and the service was always so-so. They try to sell you every extra possible, and unless you have a coupon, prepare to pay lots of money for very basic services. After going for nearly 5 years, I will never go there again.
The last time I went, it was to take one of my cats for routine vaccination boosters. When I got home with my cat after the visit, she immediately began getting sick repeatedly. This worried me because an allergic reaction to the shots can be serious, and so, I called. Guess what happened then? After explaining the situation, I was put on hold because they had a customer on the other line with a billing question. They kept me on hold for several minutes, and it became obvious that they cared more about getting paid than about helping animals.
When the woman finally came back to the phone to ""help"" me, she was very uncaring and impatient. She told me this happens all the time, but if I wanted to, I could bring my cat back in to be looked at. Right! Like I was going to take my cat back there!!
My cat is fine now, and will stay that way cause she won't be seen by them ever again. If I could give them negative stars I would.
----update
When finding a new vet, they were supposed to have sent my pet records when I requested, but they didn't. To add to this, they now don't have any records, or even a routine visit, for my cat. So, not only did they not send my records to the new clinic, but it seems they ""misplaced"" the records.
This is serious headache. I'm moving into a newer and nicer apartment, and they require vet records. So, now I have to go and get all new vaccinations for my cat because there are no records of her previous shots.
Cons: $$, service, care
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