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Businiess name:
Speaker Repair & Reconing Ctr
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Review by:
citysearch c.
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Review content:
I brought a pair of Urei 809A Monitors in for a re-edge (AKA Refoam) job. I get the call to pick them up -- no mention of anything amiss... just, your job is complete, please pick up at your leisure. \r
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I notice that there is a 1"" tear on the edge moving toward the center of one of the cones (that no one had the decency to mention)\r
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I refuse the pick up at that point. Mr Phillips calls me and tells me that tearing the edge of the cone during a refoam is somewhat a common occurance that it will not effect the sonics of the loudspeakers. He says this without ever seeing the refoam job done my his employee. He also refuses to correct the problem (again without ever seeing how badly his employee messed up my JBL drivers). He takes the $15 dollar labor charge off and still charges me $90 for the materials (which btw cost ~$20 on Ebay if you are buying single refoam sets. \r
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So in essence, I paid them to devalue the Urei 809A monitors. \r
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The owner of SoundTown (where Phillips' shop is) described the cone tear as ""BRUTAL"" as I was picking them up after recieving no comfort from earlier conversation with Mr Phillips. I requested that he meet me down at his shop sometime this week so that he could see the quality of job his employees were doing in town, he flat out refused to meet me at the shop, at any time, to inspect the job. So, here are some pictures of the ""professional"" job that they did to my Urei 809A vintage Studio Monitors. \r
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img409.imageshack.us/ my.php?image= urei809hackjob003lp4.jpg \r
img184.imageshack.us/ my.php?image= urei809hackjob007av5.jpg \r
img184.imageshack.us/ my.php?image= urei809hackjob005az9.jpg \r
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(add h t t p : / / & remove the spaces above, and paste in browser)\r
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Please heed my warning and take your speakers elsewhere for servicing. This ""service"" they provided now requires me to take the pair to another shop for a full reconing, as Speaker Repair and Reconing Service has ruined the cone in one of my monitors.
Pros: cheap
Cons: terrible customer service, poor quality work, not timely
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