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Businiess name:
Capitol Expresway Ford
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Review by:
citysearch c.
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Review content:
WARNING: DO NOT PURCHASE AN EXTENDED WARRANTY WITH FORD! They will NOT honor it... My dad, a loyal Ford customer who has been a loyal Ford customer (though not this particular dealership) for over two decades, was recently screwed over by THIS dealership.\r
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Capitol Ford blatantly lied about a part for my dad's truck being covered under the EXTENDED warranty that he purchased. Even though he checked up on this with a DIFFERENT FORD DEALER, and CONFRONTED Capitol Ford about it, they would not refund him his money. Additionally, they dented his running boards and tried to claim that the dent (a HUGE dent, not a ding) was ""there before,"" even though the paint embedded in the dent was identical to the paint covering the walls, posts, etc. They finally said they'd replace them at no charge. Um yeah, b/c their argument held NO weight. However, my dad is still out over $500 for something that should have been covered under the expensive EXTENDED warranty.\r
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My dad has had to call ESP Ford as well as the headquarters in Detroit to complain. They will reimburse him, but there are NO consequences for the liars working at Capitol Ford. For a company that is not doing so well in these hard times, you would think that they would be trying to KEEP their customers, not drive them away. But apparently, they just don't care anymore. My question is... how can these blatant liars still be in business?\r
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IF YOU DO BUSINESS WITH CAPITOL FORD, BEWARE! THEY WILL TRY TO TAKE ADVANTAGE OF YOU, THEY WILL NOT HONOR THEIR AGREEMENTS, AND THEY WILL BLATANTLY LIE TO YOU WITH NO COMPUNCTION WHATSOEVER! CHECK YOUR WARRANTY... OR BETTER YET, SAVE YOURSELF THE TROUBLE AND TAKE YOUR BUSINESS ELSEWHERE
Pros: there aren't any.
Cons: customer service, basic ethics
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