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Businiess name:
Distinctive Cleaning
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Review by:
citysearch c.
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Review content:
Terrible customer service and equal carpet cleaning job. After making my appointment to have my basement carpet cleaned I called back and said lets do the whole house. The woman said the cleaners would be there between 9 and 12. I waited and waited and finally at 1:30 the arrived. They were not professional looking at all and smelled of smoke. They were prepared to clean the basement and when I said I changed the order they seemed totally put out and were not aware of the order change. The workers quoted me a different price, I called the main office and was rudely treated. Our conversation ended with me hanging up on them. I should have asked the cleaners to leave at that point but they had already started. My carpets were wet for 3 days, mold grew in the basement carpet as a result. After the carpets were finally dry, It was evident that only 1/2 of one of my bedrooms was cleaned. You could see a distinct line across the middle of the floor....did they run out of cleaner?? The final room that was cleaned didn't even look any different!. Total waste of time and money!
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