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Businiess name:
Metro Tv
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Review by:
citysearch c.
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Review content:
My note to them says it all. I am disgusted with these people. 7/11/08\r
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Dear Metro TV\r
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After waiting for over an hour past the stated service appointment time I was shocked that you were completely unwilling to negotiate a fair compromise with respect to the cost of the service call to A-have some accountability for a mismanaged customer engagement and B-appease a frustrated customer.\r
To recap \r
I received a pre-appointment call/message from your service guy?he left me a message on my cell phone asking me to call one of two numbers. The first was busy (I think this was the serviceman?s cell phone) but I tried it several times. When that didn?t work I called the other number and I talked to Al. He said the service guy was on his way and I confirmed that I would be home to greet him. About 45 minutes later I called and talked to Al again, who forget initially that he talked to me, and he said that the service guy never heard from me, and that he called a couple times (maybe he did, I don't know and I am not sure why it mattered because I already confirmed I was at home waiting for him with Al) so he went on another call. Al said there must have been a miscommunication. Having burned more than an hour out of my day I asked for a discount on the service call. He said ?what, do you want it for free?? and I said no?I am not a total jerk?.but I did want a discount for wasting an hour of my time. I suggested half off?I got no real affirmative response or counter offer. Al said he had to make a call and all but hung up on me. \r
Minutes later I got a call back saying that the service guy didn?t want to come ?because I wouldn?t be happy with his service?. That makes a lot of sense right? I tried talking with them and only got hung up on multiple times. So now instead of working with me and getting a satisfied customer you folks have wasted my afternoon and my TV is still broken. \r
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Cons: Unprofessional and rude idiots
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