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Businiess name:
Texas Nissan of Grapevine
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Review by:
citysearch c.
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Review content:
POOR Customer Service on the service side. Sales may be good (don't know), but the rest of it SUCKS! I have been begging for anyone to go over my invoice of $900 after two weeks of no returned phone calls by the ""designated"" service assistant...(he was not there when I picked up my car, so I thought, I'll call him) well, guess what, he was no longer with the company, I learned after. His voicemail was still saying"" You have reached Desmond...etc"" The Service manager that calls you with a recorded message at your house to say "" Thank you bla bla, call if you have issues"" well, I called him hoping he will live up to the promises on the recording. His name is Shannon Grape. Guess what he called back only after 4 days and three voicemails just to tell me, sorry I am busy I will call you on Monday and NEVER called back. I called back , I am not kidding, 10 more times. NOTHING! They only got $1800 from me ($900 paid by me and the rest covered by my extended warranty) Very disappointed and just feeling helpless about it. I work for Mercedes and this could never happen ...and if it did, someone would be fired. Customer is always first. And at the end I wonder if this was going to happen if I was a man.... I will never take my car back there. I wish I could give a ZERO rating.\r
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