Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Imelda's Shoes
|
|
Review by:
citysearch c.
|
|
Review content:
I purchased a pair of shoes here at full price on a weekend trip to Portland. After I got back home, I wore them about 3-4x before noticing that they had completely worn through the heel and part of the leather on the back of the heel! I've never had shoes wear out that quickly before in my life, and I was irritated because they were allegedly good-quality shoes with a high price tag.\r
\r
I called Imelda's to let them know and to see if there was any way they could fix them, or exchange them for a new pair which I'd take to a cobbler to have them preemptively put some kind of protection on there. The clerk I talked to was helpful and friendly, and assured me that all their vendors guaranteed their shoes for a year. She asked me to ship the shoes down to her so she could exchange them for a new pair. I asked if she didn't want me to send digital pictures first, just to make sure there would be no problem making this exchange, but she said from my description that it should be no problem to make the switch.\r
\r
So I went ahead and took the time and spent the money to have them UPSed down to her. A few days later I got a call saying they had their in-store cobbler look at them, and they said the shoes were ""too worn"" to make the exchange. I explained that that was kind of my point - the shoes had worn out that much in just a few wearings - and she said that I could try taking these to a cobbler and having them patched. So I asked if they couldn't just go ahead and have that done by the same in-store cobbler, since they apparently weren't making the exchange we'd agreed on. In a word, no. So I spent time and money sending them down there, only to have them sent back to me, still damaged.\r
\r
I can understand where they're coming from, but this whole transaction was such a pain for me and I felt very deceived - it soured me on ever shopping there again.
Pros: Great selection of adorable shoes
Cons: Nonexistent return policy and ultimately bad customer service
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|