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Businiess name:
Imelda's Shoes
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Review by:
citysearch c.
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Review content:
I have purchased many (10 or 12 pair?) shoes at Imeldas over the last 8 or so years. They have a great selection and constantly have new styles. The staff HAD horrible customer service, even for Portland, a YEAR OR TWO AGO. I made a comment to one of the staff around that time - ""wow, you're really nice and helpful - what's changed around here?"" and she told me that there had been a shift in philosophy and those with bad attitudes were let go. Since that time, I have not had a single encounter with strange or snobby staffer.
Last year I purchased a purse and was assured that it would wear nicely even though it was cream colored leather, but it did not. When I brought it in 2 months later and tried to talk to a manager about it, she said that it was natural wear and had something to do with how I held the bag. Frankly, this was disappointing, and the manager didn't handle it too well, but this isn't we'll-take-anything-back Nordstroms! However, they still have some room to improve customer service. I have a feeling that it is a trickle down effect from the owner.
Also, they have a Very clear return policy, which I've always had to sign separately. So I am VERY sure to wear my shoes around the house until I know I love them.
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