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Businiess name:
Einstein Bros. Bagels
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Review by:
citysearch c.
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Review content:
The service makes this place a definite ""Don't Bother"". I ordered (the day before) a bagel box for a meeting and was very specific about what I wanted. When I showed up the next morning to pick up my order, there was a lady behind the counter working on what I thought was an order for the man in front of me. While I wait, another lady walks in and gets behind me. Finally, the lady behind the counter turns around and says, ""Have you ladies ordered yet?"" I told her I was there to pick up my Bagel Box for a meeting. She proceeded to tell the lady behind me to come over to her register to order. The gentleman in front of me looked around quite confused and then just walked out. He was obviously being ignored and I don't have any idea how long he was there before I walked in. As I watch the woman who was behind me order and then another lady walk past me and get in line behind her, I searched for another cashier to help me, but they were all in the back. Finally, I walk up behind the other lady and politely ask the clerk if my bagel box was ready (thinking she was unaware that I had already ordered it the day before). She points and snidely replies, ""Yeah, it's right over there."" I tell her that it was for a 7:15 pickup (it was already 7:30 because I was delayed by a wreck). She smiles very condescendingly and tells me, ""I'll be right with you."" Another lady walks out of the back and asks her if she needs help and she just asks if my order is ready to go. It was. Finally she rings up the order and points to the end of the counter and says, ""There it is."" What is this? Get it Yourself Bagel Shop? So I make my way down there and grab the large box, jug of OJ and bag of cream cheeses and fumble my way to the car. Here's the icing on top of the cake: When I made it to my meeting, I open the box and it WASN'T WHAT I ORDERED!!! The lady never even asked me my name. Wonder if I ended up with someone else?s order.
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