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Businiess name:
Swayspace
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Review by:
citysearch c.
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Review content:
After reading my review on yelp, the contact person and one of the owners both contacted me separately in an effort to make things right. I really appreciated their getting in touch with me; and calling twice shows how much they care about their customer's satisfaction. I think they also really care about the details of their work and their communication with any problems, so hearing that I was unhappy with both was upsetting for them. Unfortunately the invitations had already been sent out by the time they called, so there really wasn't anything to be done, and I am still relatively unhappy with the printing which is what counts in the end. In retrospect (and after a few months calming down about the piece) there were a few issues that were not anyone's fault that converged with this job, (vacation of point person, miscommunication about ink coverage, etc) and a few mistakes on both the printer's part and on my part that led to the problems. As the printer's contact said ""we both probably learned a few things"". I will say they were very accommodating with my MANY questions, including questions about how we could lower the price, which they helped with significantly.\r
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I would say Swayspace is probably as much of a perfectionist as I am, which is what you want in a printer. I did get a whole lot of compliments on the invitation, and the bride was very happy. So, although I am not completely happy, as least the client is! \r
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In short, I would definitely give these guys another go. I think in retrospect the issues I had were either just unavoidable, or miscommunications. And the piece made the client very happy.
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