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Review content:
Why is there no ZERO option for rating? This is the worst food I've EVER had in my entire life. It's the kind of thing I wouldn't feed to a dying $hit-house rat.\r
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My girlfriend loves this place. I can't understand the appeal. Seriously Southerners, how many CHICKEN-ONLY places DO YOU NEED? Let's see, there's Chik Fil-A, Macdougals, Otters, ZOEs, Maniacs, Zaxbys, Buffalo Wild Wings,etc. There's a new place opening every week, and they all serve the same schlock. The only ones with bearable food are Zoes and Maniacs. The food at all the rest is merely tolerable, to downright terrible.\r
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By far however, this meal I just ate from Otters is the WORST I've ever had at any of them. The GF asked me what I wanted while she was ordering here. I said, just a chicken sandwich. Well, she comes home and hands me this nasty-looking grilled chicken sandwich. It's a piece of shoe-leather with grill marks on it. It's sits on a bed of wilted, and soggy lettuce, and it topped by your run-of-the-mill sesame bun slathered in butter (thanks Paula Dean). \r
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The ""chicken"" had CLEARLY sat in a hotel pan of water/juices for some time (a la McDonald's). There was a layer of soggy chicken schmegma sticking to the sides of the meat like you see on High-School cafeteria hamburgers that sit in a hotel pan of steaming sweat. The first bite was pure Naugahyde, with no flavor. That experience continued through the next two bites as I tried to find a tender spot of meat. I finally gave up and tossed it to the dog, who ate everything EXCEPT the chicken.\r
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I love how all these places try to differentiate themselves from all the other chicken places by claiming they have ""unique sauces"". I know a guy who got fired from MacDougals and tried to work at Otters and couldn't, because he knew the ""Secret Recipes"". MacDougals sued him to prevent him from working there, AND THEY WON! Let's be clear about something: there is NOTHING at all ""Special"" about the sauces at ANY of these place, the least of which Otters. The GF got me BBQ sauce. It's KC Masterpiece put into a plastic tub and branded as theirs. Blah.\r
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Finally, the fries. They serve up ""Friendly's"" style crinkle fires. I used to work in food service. These are standard, frozen french fries dropped into the fryolator. They were ALMOST as tough as the Naugahyde chicken, but not quite. Why bother? Why not just tell your customers to go F-themselves? \r
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If you doubt how poorly they're doing financially, drive by the one in Franklin. Their solution to poor sales to hire sign-spinners in UT and Vandy ""Cowboy"" outfits to stand on the corner to attract customers. That's about the lowest form of advertisement there is. Why not spend that money on improving your product?
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