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Businiess name:
Genie Car Wash
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Review by:
citysearch c.
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Review content:
I have used this place with mixed results for 2 years, with consistently declining service lately. Yesterday was the nail in their coffin which will cause me to never go back. I noticed a pile of red rags on the upper left corner of my hood as my car exited the automatic wash line headed for the drying area. What transpired next is almost unbelievable had I not seen it with my own eyes.\r
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After dropping rags they used them to wipe wheels and body panels. When I was waived over to my ""finished"" car, I noticed a huge gouge on the hood in the same place the pile of rags had been sitting. Then I noticed after looking further, that the same scratch mark pattern (1 deep scratch with faint lines next to it at the exact distance at each place that was scratched) all over the hood and trunk of my car. I immediately asked to speak the ""The manager."" The girl at the counter paged and a guy named Dale came to meet me.\r
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He claimed they couldn't have done this, they don't use rags that have been dropped, and that they only use microfiber towels and they ""only dry in circular motions"". Then he told me to drive to the detail shop where he would have the marks buffed out. I complied, but i saw the dropped rags being used on my car and they were not the microfiber towels that were used for the final wipe down. That's at least 2 lies to CTA. Then, another guy comes out claiming to be the manager...wait, I thought Dale was the manager? He again denies they did the damage and refused the buffing.\r
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I got a call from the original ""manager"" Dale 5 minutes after leaving telling me to come back in the next day (today) and that he would take care of it while the other manager was not there. So I drove all the way down there today and of course Dale is not in today - big surprise NO INTEGRITY!!!\r
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I took the opportunity to shoot video of the dry boys wiping cars in straight line motions rather than circles. - HEED MY WARNING - DO NOT GIVE THEM A CHANCE TO SCREW YOU!
Cons: They damage your car and then blame you, lie ti you, and give you the run-around.
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