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Businiess name:
Rack and Soul
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Review by:
citysearch c.
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Review content:
Customer service is the utmost principle regarding the success of a restaurant, a neighborhood bar or a momma and poppa coffee shop. When I order a meal, whether I remain at the restaurant or I take it to go, I do not expect the bubble gum smacking take out girl ,who allows me to stand there for ten minutes, not to address my presence. Nor do I like her to address me as ""Are you ready?"" after answering two delivery orders without addressing me or apologizing for the inconvience. Then to add insult to injury you dont apprise me of the dishes that are not longer available until I request it. Despite this, I still order and upon receipt of my food no ""Thank you for coming"" or ""Please come again"" instead I receive ""Here you go""while smaking bubble gum and making no eye contact with me. No warmth, no apology, no customer service etiquette. I own two restaurants and have never experienced such unprofessional behaviour and customer detachment. Do we blame that on her lack of interpersonal skills or do we direct that toward management who should train their employees that customer service is the center of financial success? I would not recommend this place for a chicken sandwich or for using the restroom. And if that young lady worked for me, she wouldn't.
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