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Businiess name:
Lucy's Cakes
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Review by:
citysearch c.
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Review content:
I have been buying, on average, 10 cakes a year from Lucy's since 1999 when I moved to Austin.\r
The service was never good there but I tolerated the rudeness and lack of help because the cakes were good.\r
I have had two experiences recently that have made me question whether I will ever go back there.\r
In October, I ordered a cake for my 5 year old daughter's birthday. I called two weeks in advance to make sure the type of decoration she wanted was available. I was told it was, so I placed the order. The cake was to have a fully decorated background with plastic ""over the hedge"" characters set on the scene. They were to write ""happy birthday"" to my daughter in pink-I went out and bought all of the party decorations to match the ""over the hedge' theme. \r
When I got there to pick up the cake, I almost died. It was a plain white cake that said happy birthday in pink. There was no design, no characters, etc. I was told that this was what I'd ordered. I had them pull the order and they found that in fact I had ordered the over the hedge cake. I said I could come back if they wanted to fix it. But she took it in the back and just stuck the plastic figures on the white cake and said ""there you go"" I was so disappointed. I couldn't believe it. It looked awful! They gave me a $2.00 discount on the price of what was supposed to be a fully decorated cake that cost just under $50.00.\r
Last Tuesday I picked up two cakes from their ready made selection, one was perfect, the other was old.\r
Unfortunately, I did not get close enough to the cake until I got home to notice that the icing was hard and discolored in places. I didn't even bother to call because I have tried to talk with them in the past and customer service was never their strong suit.\r
I will not go back to Lucy's cakes. I would rather go just about anywhere at this point...or even make my own cake than go back there.
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