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Businiess name:
Sweet Memories
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Review by:
citysearch c.
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Review content:
DO NOT SPEND YOUR MONEY ON A CAKE FROM SWEET MEMORIES! I ordered a wedding cake with an intricate design from Sweet Memories showroom in Apex. I specifically asked during the consultation if the design could be done in a color other than white. The consultant informed me that there would be no problem creating the desing in another color. Approximately 3 weeks before my wedding, Sweet Memories contacted me asking me what lace design I would like. I was totally bewildered because I had already chosen a design from their showroom. Why didn’t they write it down? After spending quite a bit of time looking through the photos on their website, my fiancé and I found the cake that we had requested. We took a screenshot of the design to be sure that it wasn’t mixed up with any other design. When we arrived at the reception after the ceremony, the cake was setup beautifully with fresh flowers and candles surrounding the display. Unfortunately, the lace design was NOT at all what we requested. Instead of intricate lace, it looked like a kindergartener had drawn starfish all over the cake. Luckily, the cake was not the most important detail to me as a bride, so I was not upset at the wedding. When we returned from our honeymoon we were able to compare photos of our cake to the cake we requested. Not even close! Sweet Memories did not take ownership of their poor quality. Instead they blamed us! They said we shouldn’t have chosen an icing color other than white for the lace. Poor customer service, poor quality. Don’t be fooled.
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