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Businiess name:
VCA Tanglewood Animal Hospital
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Review by:
citysearch c.
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Review content:
We started using this vet when we moved south. It has been just OK. We use Dr. Newman and she is gentle and conscientious with our dog, but unlike our old vet up north, the vet techs do most of the work here -- if you want basic services performed by the vet, you have to pay a lot more. Most of the vet techs are very sweet, but there is one tech whose customer service leaves much to be desired (she always gives me a hard time when I want to accompany my dog to the back and stay with him during his services -- which I think is a reasonable request). My chief complaint is that they always seem rushed and overbooked. Every time I call, they immediately put me on hold for several minutes. They consistently run behind schedule and every appointment I have had with them, I have had to wait 10-20 minutes in the waiting area -- even when I make an 8am appointment. It's frustrating. As much as I like Dr. Newman, I wish we got more personal attention from the vet herself and I wish the customer service was better.
Pros: Dr. Newman
Cons: so-so customer service, behind schedule
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