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Businiess name:
Casa Mono
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Review by:
citysearch c.
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Review content:
After a wonderful dinner which we very much enjoyed, our evening was nearly ruined by the unfortunately juvenile behavior of our server and hostess. We had been given a table with the understanding that we could only stay an hour, as a party with a reservation would be arriving at that time. However, after one hour, our server informed us that the reservation had been cancelled. With the time restraint now gone, we went on to order more drinks and dessert. However, after an hour had passed, we were informed that the party with the original reservation had come after all, and we had to leave - immediately. With our desserts still on the table and our drinks still half full (and a $200 bill already paid), we felt it our right to at least finish what we had paid for. When our server saw that we were not willing to leave immediately, the hostess came and very rudely repeated the server's previous instructions. When we tried to explain the situation, she rudely accused us of lying, saying that we had been told that we would have only one additional hour - which was not the case.
In any case, I worked in customer service for many years and these individuals broke so many rules, I can't list them all! As we were leaving the restaurant, the hostess couldn't help but add that we were not welcome back!
Pros: Good food
Cons: Very rude hostess ,servers
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