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Businiess name:
Lola Bella Boutique
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Review by:
citysearch c.
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Review content:
Looking at these reviews, which date back to 2009 (3 years!), it's clear that the management at Lola Bella isn't concerned with making a positive change to their absolutely pitiful sales staff. I usually pop my head into the store whenever I go to the Gateway just to see what they have, and every time I'm reminded of how little these girls/women care about helping customers. Recently I tried on jeans at JMR, and when the sales woman mentioned that Lola Bella was their sister store, I figured I'd check out their jean selection as well. The contrast in service between the two stores was astounding. The JMR sales women were as nice as they could me, pulled a bunch of jeans that matched the kind of fit I was looking for, then stuck around to get me alternate sizes and give me helpful feedback on fit. They ended up selling me on 2 great pairs of jeans when I was only in the market for one. On the other hand, when I went in to Lola Bella, I had to practically butt in to the sales girls' conversation after they refused to acknowledge that I was there. When I asked for help with jeans, they looked at each other as if to say, ""not me."" One of them did pull some jeans for me that matched what I was looking for, but after that, they were gone...could care less whether I needed anything else, or if I even bought anything. I mean seriously, Lola Bella, hire people who care at least a little bit, and then train them to be helpful (or at the very least, nice). You would sell a lot more product if you did.
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