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Businiess name:
Brenner's Steakhouse on the Bayou
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Review by:
citysearch c.
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Review content:
Last night, we visited Brenner's on the Bayou to celebrate my mom's birthday. Sadly, it was a very disappointing experience. The hostess, waitstaff AND management were very rude and even condescending at times. We did not get the table location we requested and were confirmed for over the phone with a manager. They ran out of two things on the menu after we already ordered and couldn't even suggest a substitute. And among other things, when making our reservation, we made sure to ask if they can put a candle in our dessert for the birthday girl. They said yes. But last night, after getting our desserts without a candle, I asked our waiter why there wasn't one. I made sure to tell him this when we first got there. I made sure to point out whose birthday it was. The waiter told me the restaurant doesn't bring out candles and that they don't even have any. However, there were TWO tables around us celebrating birthdays, and they both received candles. Our waiter told us that they probably brought their own candles from home. Really?\r
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Such a beautiful restaurant, with terrible management! Food was average. My steak was overcooked to the temperature I ordered. Too many other restaurants in Houston where I can walk away happy to waste my time here again. Sadly.\r
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