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Businiess name:
Zenni Optical
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Review by:
citysearch c.
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Review content:
Sure, this place might be great if you aren't that near/farsighted and don't care about quality or customer service. However, if you are blinder than average (I am a -9 or so) then DON'T GO HERE. The pupilarry distance seems to be just cut in half and applied to each one. So let's say you have a PD of 60, but that your left eye is 31 and your right eye is 29. Well, good ol' Zenni Optical will stick a 30 in each lense and send you on your way. I got my glasses back, after forking over the extra $40 for high index (in other words, thin as possible lenses), and not only had the warped ""fishbowl"" effect PERMANENTLY, thanks to the PD being applied incorrectly, but also THE LENSES DID NOT EVEN FIT TO THE SHAPE OF THE FRAME. I had gaping holes in the center corners where the frame had more of a cateye shape and the lense was more of an oval. When I attempted to e-mail them, I never got a response. When I called them, I sat on hold for 2 hours ticking down from caller number 10 to caller number 2, and then no one ever ever answered. I called several times and nhever reached a person. Sometimes it was even a busy signal! And do you know why? Because according to some other consumer reports I have read, THEY ARE RUN OUT OF SOMEONE'S GARAGE. And when you read the fine print, they only will give you a 50% refund anyway, and there is NO insurance or guarantee at ALL. I ended yp having to go to a real place and spend $300 to have real lenses put in the frames, after suffering from warped vision for weeks on end. Trust me, just spend the cash on the real thing and forget about this too-good-to-be-true operation. It is just that: not true!
Pros: cheap
Cons: you get what you pay for, and then there is no way to reach anyone for customer service.
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