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Businiess name:
Buttercup Bake Shop
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Review by:
citysearch c.
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Review content:
Called to place an order for 4 dozen cupcakes for my staff. I made sure to ask if it was the location at WEST 72nd street. I was grateful it was past the cut off for large orders and they still took mine, telling me it was the location that I asked. When I walked to the west side location, my order was not there because it was at the east side location. I called the east side location mainly to let them know how lacking their employees are. I was told to ask for the manager, Tek , and when I did another employee had me explain the whole situation first. Then suddenly she was available. I wasn't looking for a refund or free cupcakes, but Tek was extremely rude and condescending. Saying that I must have not been clear...how much more clear can be than saying ""Is this the 72nd Street location?"" As a manager in a health club, I understand that mistakes can be made. I also understand that you never turn it around on the customer. Especially when I just spent almost $90 for freakin cupcakes!
Pros: great cupcakes
Cons: staff doesn't listen; management doesn't listen and is rude
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