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Businiess name:
Morton's, The Steakhouse
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Review by:
citysearch c.
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Review content:
While staying at the Four Season's downtown, Morton's was highly recommended by the staff and I have heard the name and how fabulous the steak was for years and had never tried it, so decided to take the suggestion. We made reservations and were seated promptly when we arrived. All good. Then, we proceeded to wait and wait and wait until we finally asked who our server was. The person we asked turned out be our server and quickly took our drink orders. Then, we did not see him for a good 10 minutes with our drinks. We were not ready to order so he told us he'd be 'right back'. Well, another 10 minutes later he came back and took our order at which time he asked me if I knew what 'medium rare' meant and compared it to 'medium'. Knowing very well the difference between the two, I insisted that i did, indeed, want the medium rare filet. I am assuming the server took it upon himself to order my steak 'medium' thinking i obviously didn't understand the difference. I chose not to return the steak since we had already been there an hour and i didn't want to wait another hour and ate it. We had difficulty getting water refilled, another glass of wine, etc. and chose to order our dessert to go and get the check. I asked for my steak to be wrapped up for my dog. He returned relatively promptly with the check and two to-go bags which we assumed were the dessert and my leftover steak. We handed him the card and he left, supposedly to close out our bill. 10 or 15 minutes later, not even having SEEN the waiter, we flagged a manager and told him how long we had waited and how upset we were. He got our check back relatively quickly but made no other attempts to appease us other than say 'sorry'. Then, later when we opened the bags, one was the dessert we ordered and the other was another dessert (rather than the steak). So, someone else looking forward to their dessert that evening was staring at my overcooked steak scraps. We will NEVER go to Morton's again.
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