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Businiess name:
Hy-Tech Foundation Repair
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Review by:
citysearch c.
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Review content:
Need foundation repair for my house, a friend refered Hy Tech to me. p.s.This guy is not my friend anymore!!!!
Called them in Oct. 2011 and a lady told me they are so busy, an inspection can't be arranged until Dec.. OK, fine, make an appointment for inspection on first Thu. of Dec. around 1pm.
On that day of Dec. no call no show, call them in the afternoon and the same lady told me she does not have my name on the list for inspection today or any day. Then transfered me to a manager, she told me that will give me another date which was first Fri of Jan 2012., she even gave the name of the guy who will come over. I asked her do I need to call to reconfirm? She said no and she has my address already. Ok, fine. My name was not on the list but she has my address, miracle!
Again, on that beautiful day of Jan. no call no show, call them in the afternoon and the same lady told me the guy may come and she will call me back and tell me when he will arrive. 2 hours later call them (of course did not call me back) the same lady answered that the guy could not come and may come next Monday before 2pm. Ok fine.
On Monday no call no show. I was smart enough that did not call a day off and waiting for them. Just left a note at the front door and tell them to call me I already lost 2 days salary siting at home and wait....for nothing.
May be they are good for repair foundation but I don't think they care about customers. I feel like they are my customer and I need to care about them instead. I never received a single call from them and tell me what happened in these 4 months.
It may be not fair to give them one star since I don't have the honor to try out their repairing service but their customer service...........
R. Ng
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