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Businiess name:
Dell, Steven J, Md - Texan Eye Care
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Review by:
citysearch c.
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Review content:
I'm very frustrated. After the TSO stopped accepting the ""foster care"" medicaid, we had to switch to Texan Eye Care in Georgetown. I was relieved that someone else took the insurance that wasn't 100 miles away! We got in over spring break, got the new glasses ordered. After 4 weeks (yes, this is medicaid, it takes that long) I called and asked if the glasses were in. The woman informed me that they were. Never explained why we hadn't receieved a call yet about them or said anything else. \r
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We attempted to go in on a Saturday. They are closed! It's not a case of we just missed them on Saturday, but they are only open Mon-Fri, 8a-5pm! When I called to ask them if they were open on Good Friday, since the kids are out of school, I was on hold for more than 12 minutes. After FINALLY getting answered, I was expressing my frustration and the woman said ""We aren't going to change our hours!"". Not even, I understand you are upset, I'm sorry this wasn't explained to you or anything. But ""We are a doctor's office and hold doctor's hours"". I told her that all the doctor's I know, including other eye doctor's and regular physicians, offer hours on Saturday and some on Sunday!! \r
There was never an apology for the long hold time either. \r
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I'm sorry I'm forced to go here. We may drive the 100 miles for some courtesy!
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