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Businiess name:
Star Auto Accessories
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Review by:
citysearch c.
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Review content:
I have a 2007 HHR that needed only the front windows tinted (stock rears are tinted from the factory). The price was a reasonable $90 for a color-matching 3M film with a life-time warranty. I made my appointment and they completed the job while I waited in under an hour. The staff was very friendly and helpful, however they didn't show me actual swatches of the tint, they only showed me a price list and film description. \r
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When my car was finished, I noticed some scraps of tint on the floor of my car. My car was a bit dirty already, so I didn't complain about it. I followed their instructions completely, and did not roll down my windows for 4 days until the film had set fully. On the 5th day i rolled down my windows for the first time and I saw that the edges of the film were jagged from the razor blade and on both windows, and both windows had a section that looks like it had been torn. This was hidden when the window was rolled up, but when I rolled the window half-way down I saw this imperfection on the edge. Also the rear edge of the film did not match the contour of the window. The gap between the edge of the film and the edge of the window was VERY big. Since both films must have been cut at the same time, they both had identical imperfections along the edges.\r
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In addition, the driver's window had a small crease in the center of the film, and the passenger window had several bubbles that had not diminished after 5 days.\r
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I returned to Star and they looked at the problems, and to their credit they immediately re-did the tint. On the 2nd time around the job was done very well. The edges were cut cleanly with no jagged edges and no notches missing from the film ripping. No bubbles, no creases either.\r
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If they'd done a good job the FIRST time, I would have given them 5-stars. But the fact that I had to take my car back to get them to re-do it, I will only give them 2 stars.
Pros: Excellent customer service, fast work
Cons: Had to have them re-do the tint: They should have done it right the first time.
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