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Businiess name:
Mug Lounge
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Review by:
citysearch c.
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Review content:
I booked a private party in honor of an artist who passed away. I was promised the back room for 3 hours to show a video and have people speak. I spoke to the owner, Michael, on the phone and was assured everything was set and I could send out invites. Three days before the event I called just to check on things and was told the room had been booked by a wedding reception who paid for an open bar and that we could not have the private room. I was told I could go to another nearby lounge for the start of our party and then return to mug lounge at 10:30 after the wedding reception was over. Our entire party walked over promptly at 10:30 carrying trays of food and we were told that the other party had extended their hours and that we could not come inside. When I spoke to the owner I was told that ""business is business"" and unless we could pay for an open bar there was nothing he could do. The other party was also extremely rude and a fight almost broke out between my guests and theirs because they were telling people rudely to get out of the club when they were just arriving for the party and had no idea it had been double booked. The owner was totally rude and unapologetic to me about ruining my event. I read somebody else's review here about the owner doing the same thing on another occasion and should have listened. In the future I will pay more attention to reviews! Do not ever book a party at Mug Lounge. Total disappointment
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