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Businiess name:
Garden Ridge
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Review by:
citysearch c.
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Review content:
The mirror was purchased August 21st, 2009 and I have the receipt. Cost $130.
I appreciate your response to this matter. It seems to me that Garden Ridge no longer stands behind the products sold nor is the quality and workmanship meant to last.
I have several pieces of heavy artwork and mirrors that have been hanging on walls from 1-15 years (several are from Garden Ridge). I would expect any mirror that I purchase to hold up to the trip home in the package it was purchased in and installed correctly stay together. I understand that you cannot guarantee control over installation. The mirror did not fall off the wall hanger and the wire did not break (my installation). The attached hanger that came on the mirror came off the mirror frame (your product).
I am not asking for my money back. I spent days shopping for this item and would like it replaced. It is clear that Garden Ridge no longer stands behind the items sold in it's stores nor really cares about me as a customer.
Good luck with all your future endeavors!
----- Original Message -----
From: customercareline
To: Rgtway
Sent: Sunday, February 07, 2010 5:48 PM
Subject: RE: Heavy Mirror Hanger Broken
That is correct, we can't assist you further. We do not offer or sell extended warranties of any kind.
Per the policy on your receipt, and the policy we post at every register, we can only offer assistance within 60 days (as we have no control over installation or the use of any product).
Thanks
-----Original Message-----
From: Rgtway
Sent: Sun 2/7/2010 4:37 PM
To: customerservice
Subject: RE: Heavy Mirror Hanger Broken
I would like to clarify that the piece that came off the mirror and caused it to fall was part of the mirror when I purchased it from Garden Ridge. Please review the pictures to understand that the frame is not strong enough to hold the hanger piece that came on the mirror used to hang on the wall.
I would like to clarify that I understand your response.
Under no circumstances does:
1. Garden Ridge warrant any items purchased from their stores for defects after 60 days from the purchase date?
2. Garden Ridge return, exchange or replace any items 60 days from the purchase date for defects in material, workmanship, etc.?
3. Garden Ridge return, replace, or repair any item that breaks after 60 days from the date of purchase?
Thank you,
----- Original Message -----
From: customercareline
To: Rgtway
Sent: Sunday, February 07, 2010 3:24 PM
Subject: RE: Heavy Mirror Hanger Broken
We are unable to assist on a purchase from 6 months ago. All returns/exchanges must be made within 60 days.
Thanks
Cons: Purchase August 2009 and I have receipt Cost $130.
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