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As a frequent visitor /reviewer of black salons, this was one of the nicest I have visited. The salon was clean, beautifully maintained, and the staff was pleasant. Many know that this is a sad rarity in black hair care. It was indeed a 5 star salon with 5 star treatment (although, the staff should pay more individualized attention to its customers instead of multitasking on 3 or more heads at once). Like other reviewers, I loved the instant, no-wait service and the offers of tea, water, and snacks. That being said, as wonderful as the accomodations were, the most important thing in choosing a salon is how well they actually do your hair. And sadly, I was sorely disappointed with the substantive service at the Green Room. To make a long story short, I went in for a texturizer and came out with a half-relaxed mullet. The front was texturized beautifully, while the back was bone straight in numerous spots. After spending a significant sum of money on my texturizer and style, I had to go to Tendrils Salon less than 4 days later, and spent another $200 on a corrective cut (almost all of the straight hair at the back had to be cut off so that the ridiculous straightened mullet in the back was made even with the curly fro in front). The worst part was that the staff at the Green Room, while polite, did not take my concerns seriously, and tried to convince me against all evidence, that the hair looked ""fine;"" the salon took no responsibility for the awful job that they clearly did. \r
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In the service industry, both quality of work and customer service are key. While they appear to have somewhat mastered customer service at Green Room, their quality could use some work. Since I'd rather not walk around with a ridiculous hair cut, I'll be returning to Tendrils, or maybe hopping over to Mishon Mishon for my next cut...while they may be only 2, 3 or 4 star salons, they don't mess around with customer satisfaction and simply beautiful cuts and styles. \r
Pros: Beautiful surroundings, nice people, refreshments. If you just want to hang out, it's perfect.
Cons: Bad hair for days until I scheduled a correction elsewhere; unreceptive to customer concerns.
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