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Businiess name:
Vine Restaurant
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Review by:
citysearch c.
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Review content:
I found this restaurant on Open Table and thought I would try it. I went tonight, on Valentine's Day, and I was amazed at the terrible service. We waited more than 15 minutes for our drinks, and our entrees came almost 45 minutes after the order was put in. Our server was probably the worst server I have ever had at a restaurant at this price point (and worse than many at places like Ruby Tuesday, even). He never came by the table, left empty plates and glasses for the entire meal, didn't refill our water, didn't bring the wine we ordered to come specifically with the entree, gave us butter knives for the steak (which we solved by asking another server for steak knives), and didn't remember who had ordered what entree. We asked to speak to a manager, who didn't seem at all concerned with the poor service. He eventually comped the meal, but he didn't check back with us and there was seemingly no sincere effort to apologize. We were seated on the patio, which was nice until I realized we were next to the server station, where servers were slamming silverware and plates so loudly that I jumped.
Pros: Food
Cons: Horrible service and unconcerned management
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