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Businiess name:
Circle City Movers
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Review by:
citysearch c.
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Review content:
DON?T USE CIRCLE CITY MOVERS!!
On Oct 27 I paid a moving crew from Circle City Movers to assist me in moving from a 650 sq ft 1-bedroom apt to a condo 3 miles up the street. I bought moving supplies that allowed me to wrap all but a few oddly shaped items. One such item is a 7 ft stainless steel, 3-tear drop, marble-based floor lamp costing around $500.
The day of the move, the team called me at 8:00am to see if I could move the following day instead or at least in the afternoon. I let them know that I did not have such flexibility. The team finally showed up an hour after the appointment at 10:00am.
During the move, the team spent a good portion of their time alternating with smoke breaks. One mover even hid out in the truck for 20 minutes until I pulled him out to assist. They also took several breaks. I believe they were out late the night before drinking heavily as they talked about not getting much sleep. At the same time, I worked tirelessly to keep moving ? sometimes by myself. I was careful, however, not to move any of the expensive items. After all, I did hire a crew to do the moving!
Between their breaks, one of the movers asked whether or not the cable guy?s company was hiring. The other asked me to take a picture of him moving a box because he was starting his own business on Craig?s List. A total fiasco.
I watched as the one mover picked up the floor lamp from the base, with the rest of it dangling over his shoulders and 6 feet behind him. He caused the lamp to hit the doorway on the way out and again several times against the metal stairs before I yelled up to him, ?Hey, be careful!? Upon inspection, I noticed that two of the three metal shades were banged up and the tallest was ruined.
I brought up the lamp and pointed it out and said I would mark it on the receipt. They called the owner who instructed them not to let me note a broken lamp on the receipt, but he would call me to rectify it. I was suspicious and so I marked it on the receipt. After numerous phone calls about their negligent employee, the manager finally came out (after several canceled visits) and agreed his team caused the damage upon viewing the lamp. He noted that this expense would come from the employee?s salary because they charge their employees the cost of mistakes rather than filing it with insurance. This struck me as strange. In any case, he said he would get right back to me. Many weeks passed with multiple phone calls to the company before the manager put me in touch with the owner, Patty Scaggs. Not until the week of Jan 17th did I receive a nasty letter from the owner stating that she found it suspicious that I did not wrap the lamp better for the move.
Unfortunately, Circle City Movers did damage expensive property of mine and they have made no meaningful effort to rectify it. The owner never visited my place to see it and it took three months for me to finally get a letter from her.
I am left with damaged property and a nasty letter despite the manager?s earlier admission of fault. I will NEVER USE THIS MOVING COMPANY again!
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