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Businiess name:
Polancos' Towing Svc
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Review by:
citysearch c.
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Review content:
Find another company. It's not fun having your vehicle fail and be stranded.What makes it worse is when a tow truck company like Polanco's takes advantage of the situation. It happened at my most vulnerable and desperate time which they thrive on. I was taking the kids to school when the car failed in a busy street in rush hour. I was fortunate enough to get the car to the side. They hooked up to the car without giving me a proper estimate. They towed it to the repair shop which was 5 miles away I repeat 5 miles away. The repair shop then states that Polanco's is billing them for $325 and would not release the vehicle until it was paid. I reluctantly paid the $325. My fault for not getting a written estimate. If you can picture being stranded with kids and a dog in the car. Priorities was just to get the car to shop and kids to school. Which we ended up walking the rest of the way. Later that day I called other tow companies to find out that a typical 5 mile tow would range anywhere from $60 to $150. Find another towing company. These guys are crooks. I was willing to pay $200 for the tow which I thought was more than fair for a 5 mile tow I repeat 5 miles. But these guys will kick you while your down. Find another company!!! My advise to Polanco's is that blackmail and extortion against your customers is bad for business. A happy customer will tell a friend. An unhappy customer customer will tell ALL . There are plenty of honest tow truck businesses out there, I ended up with the worst. I would hate for anyone to experience what I experienced. Please do yourself a favor and find another company!!
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