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Businiess name:
Scarlatto
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Review by:
citysearch c.
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Review content:
Went there pre-theater tonight with my mother early at 5:45 with a reservation. It was fairly empty. When we ordered my mother asked for no crouton in her onion soup (she hates parmesan). The waitress said ""no substitutions"". We said we just want to leave something OUT not substitute. She said the chef would not deviate from the menu which meant I couldn't have chicken instead of veal prepared in a dish or onions left off my salad (I'm allergic). When we called over a manager, she was completely unapologetic and arrogant. She said ""We don't make substitutions"". We said, ""you don't mind if we leave then..."" and left. Rude and poor customer service to say the very least.
Cons: NO EXCEPTIONS/SUBSTITUTIONS/DELETIONS to menu
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