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Businiess name:
Rockwall Chrysler Dodge Jeep Ram
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Review by:
citysearch c.
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Review content:
Don't use Rockwall Dodge!! Finally after more than a year I found the Nerf bars or steps to put on my truck. My truck is a 2010 Dodge Ram Regular cab that I use as a daily driver but also enter and win in car shows. These are nice steps 5"" chrome tubes with a rubber pad for the step. Now my truck has 30k miles and it's time to service the transmission. My thought is this is a simple filter and fluid change however I don't want to take any chance that someone will tear up my truck, so I take it to Rockwall Dodge. Now again I've only had the steps on for about 3 weeks. So I clean my truck in and out before taking it to the dealer. Drop it off and several hours later they tell me it's ready. I arrive, pay my bill, walk out to my truck that the services advisor informed me they cleaned it for me. So now the truck has smears all over, either they dried it or washed it with dirty rags, even the windows. Now the big problem is I look at my once new chrome steps to see where they walked up and down on them using them to reach the top of my truck and they had some kind of chemicals on their shoes that stained/burned the chrome everywhere they stepped. I bring this to the attention of the service advisor who was very quick to call up a service tech. The service tech reaches in his pocket and pulls out steel wool, wait a minute i tell him that will scratch the chrome! The service advisor tells me it won't hurt the chrome and instructs the tech to continue which quickly scratch's the chrome. Now we are standing there looking at this mess they have created and I ask what they plan on doing about it. The service advisor tells me not to worry he will get his boss. So I wait and he comes out with his boss who looks at my truck and says with a straight face, it was like that when you brought it in, scratch's and stains. The service advisor that stood right there and watched this play out did not say a word about how they had just caused the problems. I explained it was not like that when I brought it in and they just stood there saying it was. So warning to anybody wanting service at Rockwall Dodge....DON'T!...
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