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Businiess name:
Candlewood Suites Tyler
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Review by:
citysearch c.
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Review content:
We are absolutely frustrated with this place. They have horrible customer service and do not own up to their mistakes, which will end up costing us thousands of dollars to fix, over a ""simple"" oil change.
My mother has been a loyal consumer and brings her Durango there to get regular oil changes. This past week she went in for an oil change, drove the vehicle home fine, then the next day it would not start. We had to tow it there, only to have them say they were not responsible and that they would charge us to check it out. After towing it to yet another place, the mechanic informed us they did not put on the correct filter which caused damage to the engine. I'm not very car savy, not sure of all details of what exactly happened, but it was directly their fault and they will not take responsibility for it, which will now cost us over a thousand dollars worth in repairs. On top of that they had awful customer service.
DON'T RECOMMEND THIS PLACE TO ANYONE!
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