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Businiess name:
Paradise Cove Beach Cafe
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Review by:
citysearch c.
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Review content:
WOW- This place was BRUTAL. DO NOT GO HERE. We had a group of 12 service-members in for the weekend on orders and called a week in advance to make a reservation. We were assured a group of that size would be no problem. Well, we drove over an hour to be on time for our 6:30 p.m. reservation and were told our table wasn't ready but we could head to the outdoor beach bar and wait. We were happy to grab a drink and wait for our table-- Little did we know we'd be waiting until 8:00 p.m. and STILL not have a table.
I'm a regular reviewer and very rarely give a restaurant SUCH a negative review, however, Paradise Cove absolutely deserved it. Why even take reservations if you're not going to honor them or can not accommodate them? At one point in the evening, about an hour into waiting, we went and asked the hostess what was going on. She proceeded to point out one empty table and another table beside it that was still full and said we were waiting for the full table to leave to be seated. Flash forward 15 minutes and they've seated another group of 8 people at the table we were supposedly waiting for?! The worst part is that despite our patience and persistence NOBODY SEEMED TO CARE. They were nonchalant and rude to our entire party and rather than trying to rectify the situation by comping an appetizer or even being apologetic, they just kept feeding us a line about waiting for the table and it being ""really hard"" to accommodate such a large group-- no kidding, that's why we called A WEEK IN ADVANCE. So, after TRYING to speak with a manager and getting brushed off, our group of 12 took our business elsewhere and spent over $1200 down the street. We're THRILLED Paradise Cove lost out on our business and will spread the word far and wide to make sure we're not the only ones who are effected by their HORRIBLE CUSTOMER SERVICE and blatant disregard for their guests.
DO NOT GO HERE! Oh yes, and the bathrooms were flooded and smelled strongly of urine. Go ANYWHERE BUT HERE!!!
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