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Businiess name:
Haley Realty Inc.
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Review by:
citysearch c.
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Review content:
I will say that the 2 bedroom townhome I rented is beautiful (I was the first to rent it) I will say their customer service is horrible. But let me start at the beginning.
1) When I moved in the cable was messed up. The ""outlet"" for the cable wire didn't work. I called someone to check it out and they said whoever did the electric didn't know what they were doing. So I had to drill a hole from the crawl space into my living room so I didn't have a wire coming from my closet across the living room.
2) The fence in the backyard is very weak. I say this because the winds here get really harsh sometimes and multiple times pieces of the fence blew off from mine and many others. I still have one piece of the fence missing.
3) They rack up the fees big time. I was late on rent twice but only a day on each. Once was because they didn't receive my money order until a day after it was due because it was the weekend and then they didn't process it until the next day. The second time was purely my fault. I sent it out later than usual (hectic week) but was a day late. The first charge you $50 for being late then a notification fee which is $45. Now this notification is just a letter on your door. When it came to finding out how much I owe they did not send the first notice, or at least I did not receive it and when I called about that they were rude and said its not their fault, yet its not their fault if the mail delays my money being there then they charge me an arm and a leg.
4) They are very rude over the phone, kind of like they hate their job and just want your money. They also transfer you a million times to handle things and this was when I was paying those extra fees! It's worse when you have a complaint.
5) READ YOUR LEASE! They made my husband and I feel pressured so sign the lease quickly and boy do they give you like 6 pages to sign then packets upon packets of info to read. I read through the packets and they don't fit to well with the lease, at least when it came to paying fees ad how much those are.
6) I will be moving out as soon as I can and I have a bad feeling they are going to milk me for every penny they can get out of my deposit. Oh and you have to have the carpets professionally done-that's in the lease-so keep you receipt!
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