Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Hearthstone Tavern & Grill Llc
|
|
Review by:
citysearch c.
|
|
Review content:
March 06, 2010 - We have been patrons of Hearthstone since they took over Mountain Tavern & Grill. We were looking forward to new management, but much to our dismay, it is like the repeat old the old establishment. After many trips and tabs averaging $60 per person, the treatment we received tonight was unthinkable. We ordered our 1st round of drinks and only round of drinks at the bar. We planned to eat either at the bar or in the bar area. (Open-seating) When we asked if we could order our meal while having a cocktail, then sit and eat at the one of the many vacant tables - 3 feet behind us; we were told no. Then we asked bartender, Katie, if a waiter for one of the bar tables could take our order while we sitting at the bar, then we would move to the table. We were told no. Then out of no where, bartender- Katie, got in my husbands face and said, ?Let me explain the rules to you!"" As she spouted off the rules, I was in disbelief. With today?s economic issues...are you kidding me? You have patrons in your presence and you are going to belittle my 58 yr old husband-entrepreneur with your stupid petty rules? Not only was she rude and disrespectful, but she caught the ear of Rusty, an Upscale Bar-Rat. He then added a few negative comments regarding Katie as she attacked all of us. Then she (Katie) proceeds to pull part-owner LeeAnn to the back room to discuss the situation. **Like she was invisible and we weren?t left feeling uncomfortable?** So after this ridiculous episode, I was quite pissed as I had not received an apology and decided to leave. I respectfully asked my husband, the usual outspoken one, to go the waiting area for me to sign our check for two cocktails. I told Katie she was disrespectful to us and she made us feel like criminals. She would not apologize and shared that she informed management about us not wanting to follow the rules. What rules? We just wanted to order at the bar/&or sit in the bar area to drop a couple of Franklins. With all of our business dealings, I don?t get stupidity. .I guess their rules bought them two less patrons and a whole lot more after we share our story with others. I am so glad we were not entertaining friends to a night out. I would have been embarrassed by Hearthstones' behavior. Beware. Their stupid rules will ruin your evening
Pros: food was good in the past
Cons: service and rules ruin the evening
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|