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Businiess name:
Ruby Foo's
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Review by:
citysearch c.
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Review content:
First time to NY,first time to thisa restaurant.I agree with another reviewer that if you know Chinese food, their food is not great.Dim Sum is not up to my standard,but for tourists who do not know Chinese food that much,it will be ""ok"". I went there around 5pm after I saw the afternoon show on X'mas eve. Not really hungry so I just order some appetizers as snacks. The waitress asked us if we wanted regular water or sparkle water.My 24 year old daughter said regular water;i my 10 year old said sparkle water because he was attracted by the word ""sparkle"". She looked at me, I said regular water. Instead of listening to the adults, the waitress decided to bring a BIG bottle of ""sparkle"" water. Ended up it was $7.50!! I orderd 2 appitizers and a bowl of noodle. She looked at me and said ""that's all?"" two times, like she was not happy with the amount amount of money I am going to spend. Half way eating the pork ribs I decided to order a cocktail to go with it. Another waitress took my order and when the first waitress came back with the drink,she asked me TWICE if that's my drink. After she left the drink on the table,she right away took away my dishes, the pork ribs I was going to eat! No wonder why she questioned me about if that's my drinks,because SHE decided that I must have finished my food,and should go! So I called the other waitress,she reported it to the manager,and the manager came apologize. He took the pork ribs off my bill and send another pork ribs to us.Good damage control! However,the management should make sure those all frontline staff also know what is ""customer service"".
Pros: decoration and interior design is good
Cons: overpriced sparkle water and not good server
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