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Businiess name:
Visible Changes Precision Hair -Memorial City
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Review by:
citysearch c.
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Review content:
This is review for the Memorial City Mall location.
Unlike most criticism here, my problem was neither with the front desk or cutting / styling service; to make it full - it was the coloring and the acquaintance with Majolo the manager.
The bottom line problem here is lack of recognition that it is after all service that they perform, and whoever does it, should follow the expectations of the customer instead of thinking they know better, or can easily handle the dissatisfaction. There are complaints about the staff not listening; mine was even more problematic. Dena the certified colorist assured me she understood immediately and was excited about what I wanted; after all there were women around displaying the 'streaks' I asked for and it was not particularly complicated. At the end of what looked like self delivered all around $10 color (at $150) she acted still convinced she did a great job. When I went back for a refund a week later she was asking 'so what do you want' as if assuming I will repeat the mistake, and somehow not dare to follow up on my dissatisfaction. This was an unfortunate combination of the colorist's certification, self-confidence, lack of skill and ability, expectation I would 'go along' to avoid the hassle and my -minimal in my opinion- expectation that some subtle contrast streaks will show. The refund meeting included the manager's assurances that 'nobody else in town' would refund the bad job (but they, generous folks, exceptionally were) to the person of my character. I assured them I would get the money back even without them willing, if necessary, but am still not sure if the situation will lead them to self-reflection and an attempt to improve the skills. This is my very first hair disaster experience; maybe we all need them to appreciate later even average jobs.
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