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Businiess name:
Visible Changes Precision Hair -Memorial City
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Review by:
citysearch c.
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Review content:
I have usually had a good experience at Visible Changes, no problems. Evelyn always does a FANTASTIC job on my color. I have had to hop around to find a good fit for the past year....since I was up charged by Teresa....I didn't appreciate the additional fee that even the receptionist agreed didn't seem right. I ran 10 minutes late and she added $15 to my bill (under her hair cut fee) to conceal upcharging me. I immediately noticed it wasn't right and quizzed the front desk, they checked with her and it appeared it was wrong. She was adding additional time, although my haircute only took 45 min. I was angry because when I arrived I apologized for being late 10 -15 min. and she said no problem, never a mention of any additional fees and then the way she secretly added the fee just made me angry. So since then I have not found a good fit for me, none bad haircuts ....but none great. So, then I made an appt. with Cindy just about 5 days ago...thinking she normally does decent job on my daughters hair, she will do good on mine. NOT! She didn't show me the back of my hair before I left, but honestly I wasn't concerned the front looked good and she always did a good job on my daughters. Anyways, I had shown her pictures and asked for some thinning out and just reshape layers...I was continuing to grow out my little over shoulder length hair. When I woke up the next morning I noticed immediately that my hair appeared totally messed up as if I had just washed and let it air dry. When I took a look at the back in the mirror it was very apparent what she did...she cut me a major mullet type cut and screwed my layers up beyond belief! It really is unreal! It was lopsided and so botched. WHen I went over it with the flat iron I managed to get it a little better, but still looked like someone took a hatchet to the middle portion of my hair and I very much looked like a mushroom. I was too embarrassed and humiliated to go back to the salon. I feared they wouldn't give me my money back , instead would offer to fix. After all I had been through I decided moving on was the best thing. But, I had to spend more money on a new cut and cut additional 3 inches off just to get it back to ground zero. Even the haircutter that I went to said she has people come in that claim they got a bad haircut and sometimes she addmitted some were a little off, but she said mine was the worst she had seen. She called it a mullet cut without my input at all. I have just cried and cried over the time and money I have spent, I will never ever go back to visible changes - I hope that if you read this you head my caution. I'm sure there are some good hairstylist there, but I'm not sure how one get's paid $65 and called top tier stylist and gives mullet cuts! cindy should be sued for what she did to my hair!
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