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Businiess name:
Aura Nails
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Review by:
citysearch c.
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Review content:
I completely can see how the customer above had an awful experience. I can guarantee it was the same person who did my sisters acrylics. My sister had an identical experience with her acrylics when we went in today. It was such an awful experience that I had to write a review; which I seldom do.
When we arrived we were the ONLY people in the salon. We wanted a mani/pedi and a fill/pedi. A man started working on me right away. The woman (manager?) was on her cell phone and doing her hair
( I am not exaggerating). After 10 minutes she finally came over and started working on my sister. She kept talking socially on her phone the entire time. It was very rude and unprofessional. My pedi was double the time of my sisters. The woman did not massage my sis's legs/feet and her pedi only took the woman 10 minutes. Pedi's are supposed to be a relaxing experience; not just a color change. Very unfair considering mine started earlier and ended at the same time.
Half way through our pedi's there were 2 walk ins. They were going to be next. The girl got the water running for them and then they waited. Meanwhile 3 more walk in's came in and she told them it would be 10 minutes. How would it only be 10 minutes when they still had to finish my sister and I ( and do our hands) plus the other 2? Needless to say one of those girls from that party was just getting stared when we left. She had waited over an hour.
The manager was HIGHLY confrontational and really rude to paying customers. If she plans to stay in business she really needs to learn about best practices in customer service. The other women in there and my sister and I were all sharing glances and raised eyebrows the entire time. The manager was constantly barking commands at people. It was such a stressful experience. I don't get to get my nails done as often as I would like and when I do I don't want to be on edge the entire time. I will NEVER go back. Who wants to spend 40.00 to be barked at and get a sub-par result.
Save your money!!! I wish I would have just gone somewhere else.
Pros: nice facility/offers more services than most nail salons
Cons: snobby manager, poor customer service, acrylics
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