The first girl who helped me was very friendly, sadly she only specialized in nail removal and solar nails. After getting my old acrylic nails removed for a fresh set, in comes the manager to take over. At first, she was nice as well, but when she started to cut the acrylic unevenly (her friend was visiting her so she was distracted the whole time), I pointed it out to her. She assured me that it was fine and normal for that shaping stage to appear uneven, so I trusted her. After molding the acrylic on however, you can clearly see that all my nails were different lengths! That's when I pointed it out and told her that they were clearly uneven.
This was when she started to blame me for her lousy service. She told me that it was ""my fault for making her so nervous and therefore it's a bad job"" and that she ""can't help it"". So me sitting there silently watching TV (while she was being distracted by her visiting friend by her side, talking to her) made my nails look uneven?! Really? Wow. I have been to a couple nail salons here and there but I have never been told I had such power! Her attitude started to get worse over the next few minutes, finally snapping at another female to turn off the TV. She cracked a few of my nail beds (I found out later at home) because she was pushing on her equipment with frustration. If I could rewind time, I should have just walked out by that stage but I wanted to give her a second chance.
The end product was horrible...when I told her the lengths were uneven, she forcefully coated more acrylic to make my other fingers ""match"" but my nails ended up looking clumpy and overloaded with acrylic. I asked for french tip at the beginning, but she started to paint my whole nail, so for the last time, I corrected her and she (of course) shows attitude while correcting herself.
After she was done, she circled a few prices on a pamphlet and threw it down on the table and demanded an amount to be due (yes, demanded).
My poor boyfriend was waiting for me all this time and once we got in the car, he told me that he would have walked out if he were me.
For someone to claim that they have been in this business for 12 years, you would have expected better, right? I don't know about you, but I sure as hell don't like to be blamed for someone's lousy service and lack of skills.
Pros: Great ambience, warm colors.
Cons: Unprofessional, attitude problem (from the manager) and rude