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Businiess name:
Discount Transmission Ctr
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Review by:
citysearch c.
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Review content:
Stay away. I called for some transmission work. I had all the parts ibut didnt have the work space to complete it myself. They quoted me at 250. I thought it was cheap so when I dropped the truck off I asked again if it was still 250. They said yes. I had new oil, shift kit, and new cooler lines. I explained that the new lines were hoses and not tubing so to prevent any issues with running the new hoses they would have to connect them to the original lines and pull them through. They did not listen and it took them a lot of extra time to complete job, which they charged me for. Next they didn't use a back up wrench when removing the cooler lines from the cooler which cracked the cooler causing it to leak. They charged me for a new cooler saying it was a engineering flaw of GM's. I explained it wasn't leaking before I brought it to them and it didnt leak until they put a wrench on it but they still wouldn't cover their mistake. When I went to pick the truck up they told me it would be 600 now for the parts and additional labor. They also said that it would be another 250 on top of the 600 to perform a transmission relearn. All you have to do is drive the truck once the codes are cleared and the transmission saves it's shift points but they wanted extra money to drive it around which I could do myelf. Once I got al my old parts I was getting into my truck to leave and I found empty beer cans in my back seat. I cleaned everything out of my truck before dropping it off to prevent any theft so I know I didnt leave it in there. I took it inside and explained next time their mechanics decide to drink in my truck they should clean out the trash so not to leave evidence. I had been dealing with the owner up to this point put he wasn't there when I picked it up. Once I brought the empty beer can in the manager was willing to work with me saying if I would bring the truck back for oil changes, brakes, etc. he would do the work for free until we were even. I have no intention of taking my truck back there.
When I left I noticed my truck wasn't shifting. I stopped at Mr. Transmission which was a couple blocks up the road to have them look at it. They cleared the codes and had me drive the truck again but not change. They dropped the oil pan and found that one of the solenoid plugs were damaged and wasn't plugged in which is why it wasn't shifting. They repaired it for free although I gave them some cash for their trouble and because it was a holiday weekend. I feel like Discount transmission would have charged me a lot more if I would have paid for the transmission re learn process because they would have added on more hours and parts for the solenoid. Again, something that was not broken when I took it in.
They also said if I wasnt happy with the work I should have done it myself. I have done this particular job on two other friends trucks but we had a shop we worked in and the shop had been full for the previous 4 months and I was tired of the parts sitting in my garage and didn't want to wait any longer for a bay to open at my friends shop. I would def. stay as far away from this place as possible. They will try to screw you over. Go to Mr. Transmission down the road. You will see some bad reviews about MR. Transmission but that is due to the previous manager who is no longer there. The current manager only wanted me to write a good review for the work he did because he is trying to get the bad reviews from the previous manager replaced with good ones.
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